Assistance Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Resolution Guarantee

  • Our technical support staff is on duty round the clock to take care of all your help requests. Every single ticket you send to us shall be responded to within no more than 60 minutes. If your situation calls for the help of one of our administrators, we are going to address the ticket to the person in charge and will inform you that the problem will soon be resolved.

  • Top quality support service

  • Professional Customer Help Service

  • We are online for you night and day to give you assistance and client support as well as to aid you with any problem that you may run into whilst monitoring your virtual server. We are able to support all pre–installed software, including your OS, server admin panel (depending on the VPS type) and the Web Control Panel produced solely by our company.

  • Intuitive help center

  • An Intuitive Help Zone

  • Each part of the Web Control Panel that is available for free with your VPS offers you an internal article base. You can find a variety of extensive how–to content articles and a collection of step by step video classes that illustrate all the important site administration tasks. You can start using them by hitting the Help or Video control keys in the right part of each Control Panel section.