Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Delivering excellent quality support in a timely manner is our high priority, so that we back up each shared hosting plan with a one hour ticket reaction warranty. After you present a ticket or send us a message, our client customer assistance team will try all they possible can to supply the most acceptable remedy for your case and to supply you with advice in a timely fashion.

  • Top quality support service

  • A Top–quality Support Service

  • Get in touch with us whenever necessary. Our crew of professionals will undoubtedly be on–line for you 24x7x365 to respond to all your requests and to deal with any problem you will probably have. You can easily post a support ticket from your Web Control Panel or send us an e–mail message any time. Additionally, on working days, you could phone us or work with the live chatting service.

  • Intuitive help center

  • An Intuitive Help Section

  • HAW Company has incorporated an in depth information base into the Control Panel to assist you to acquire helpful step–by–step guidance at any time. Each section of the Control Panel possesses its own contextual help area showcasing a list of how–to content articles. We have also made training videos to offer you a more effective visual representation of the way in which to execute any given procedure.