Client Support Channels
A 60–Minute Response Time Guarantee
We offer a 1–hour response time guarantee for any ticket or e–mail that you submit to the support staff. We will speedily answer all common queries and forward the case to our administrators in case any further assistance is needed. If you order the Administration Services package, we’ll perform any of the included server management services at a time that has been agreed upon in advance.
An Outstanding Client Care Service
Our tech support staff will be available to you 24–7–365 if you require help working with our Web Control Panel or with any of the apps that we install for your convenience on the dedicated server. Furthermore if you require help with the standard admin tasks on your dedicated web hosting server, you can take a glimpse at the Administration Services package, that includes data backup hard drive space, weekly Operating System updates, installation and problem troubleshooting services, server monitoring and restarting procedures, etcetera.
An Easy–to–Navigate Help Section
Each Linux dedicated hosting server is fitted out with our free–of–charge Web Control Panel, which features an in–depth knowledgebase and a collection of step–by–step video tutorials. Whenever you require assistance with the Web Control Panel, just push the Videos or Help buttons in the top right corner.